Managing Expectations

In meeting with clients, I often coach them that every transaction passes through “Dark Clouds”. That point in time, when we sort through challenges and remind them the sun is shining above those “Dark Clouds”…

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This is John O. – Hi I’m Bob: Part 2

It was Monday morning after a busy sales weekend. The phone rang, “Hello, this is John O., save me that corner lot in Golden Oaks”, “I’d be happy to meet with you and work out the details.”  “Just save it for me, what do you want a check or something?”…

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Hi, I’m Bob: Part 1

In the ’80s, I was a Sales Manager for a new home builder. 11:30 a.m. on a glorious Sunday, the agent scheduled for the model home called in sick. I hugged Mary and said, “I’ll be at the model till 5.”…

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Joe the Mail Man

When great grandpa was in his 90s, Joe the Mail Man offered to deliver the mail closer to the house, away from the busy road. Joe was reprimanded for detouring from the route, breaking post office policy. He steadfastly held his ground, inferring that this would be a good story for the front page of the local paper…

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I Need A Drink!

I was driving to a closing when the phone rang. It was the buyer’s agent. “We are at the walkthrough and there is water on the floor in the storage room. My client is not going to close until this is resolved.”…

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Sale Fell: Health Saved

We were meeting for a second visit to list their house. Mr. and Mrs. Seller had called after their “sale by owner” purchase agreement fell through. After waiting several months, the buyer couldn’t get financing. The sellers were nearly ready to move into their newly constructed home. Now the buyer wanted them to finance the property with a contract for deed…

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Offer Presentation With “Out of Body” Experience

I was presenting an offer.
Mrs. Seller was leaning in, anxious to hear the details. Mr. Seller was leaning back, seemingly oblivious to my presentation. When I hesitated and gestured, Mrs. Seller asked him:
“Are you okay? Do you want a glass of water?”…

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Mission Improbable

“We’d like you to find us a home on acreage in the Centennial school district.”
“You do know Centennial is geographically one of the smallest school districts in the state?”…

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